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 | Audrey Smilgys, Senior Solution Consultant
Audrey delivers incredible value to our customers and our team through a unique and well-rounded understanding of associations. Prior to joining Protech’s team, Audrey spent 20 years serving associations in a number of different roles, including managing education programs for the National Association of Realtors and a nursing certification organization, an account manager for an association management company, and managing implementations of association management software. At Protech, Audrey puts her experience to work for our customers by supporting new solution implementations, configuring applications to meet specific client requirements, and training client staff. She specializes in fundraising, events management, and membership management. |
|  | Beth Lilienstein, Senior Solution Consultant
Beth joined Protech in January 2010, just in time to play the lead Functional Design role in developing Protech’s new Diamond online solution. Having worked for over 25 years for the association industry as a management consultant (Deloitte) and software developer (ASI and ISG Solutions), she has drawn on many facets of her experience and technical knowledge to define Diamond’s enhanced user experience, configurability and expanded functionality. SharePoint MOSS administration, SQL programming, XSLT and web services are important components of her technical skill-set. Beth also serves as Protech’s resident Web Portal guru, delivering in-depth customer support to our valued customers, and as Web Portal solution consultant team member in several new system implementations. |
|  | Brian Bruffey, Chief Executive Officer
Brian has two decades of experience providing the association industry with first class business solutions. In his twenty years with Protech, Brian has helped bring Protech to the forefront of the elite group of companies dedicated to serving the needs of member-based organizations. His unwavering passion for excellence, combined with his understanding of the market, has helped Protech develop a diverse and loyal group of customers and partners. As Protech’s CEO, Brian provides the necessary leadership to innovate and is responsible for every aspect of the company’s performance. As a member of the American Society of Association Executives (ASAE) Technology Committee, Brian continually strives to stay abreast of the ever-changing association community and plays an active role in the continued advancement of association technology. |
|  | Brian Sutton, Director of Information Technology
Brian is responsible for the oversight of Protech’s corporate infrastructure along with providing implementation and post-live support for our clients. In nine years at Protech, Brian has been a key player in more than seventy implementation projects and has developed expertise in network administration and architecture, firewall, Protech Business Solutions, Active Directory, Exchange Server, SQL Server, Microsoft Dynamics CRM and GP. Prior to joining Protech’s team, Brian worked in the Workstation Support division at Group 1 Software. |
|  | Frank Bruffey, III, Chief Technology Officer
Frank draws on nearly a quarter of a century of experience in working with associations to lead Protech’s technology strategy and development efforts. During his tenure at Protech, he has been driven by an objective to develop technology solutions that help make the business lives of association executives more productive. In the past several years, he has extended that passion to developing innovative technologies that also empower associations to provide a personalized, interactive experience for their members. Frank leads a development team that carries numerous certifications for Microsoft technologies and boasts strong expertise in SQL Studio, MOSS 2007, Visual Studio 2008, ASP.NET Framework 3.5, C#, HTML, CSS, AJAX, XML, and XSLT. His team has actively participated in Microsoft’s Technical Adoption Program (TAP), providing early insight into Microsoft’s roadmap and ensuring that Protech is always in tune with the latest Microsoft technologies. Frank has been instrumental in leading Protech through the continued advancement of technology, including the transition from DOS to Windows to .NET, with an unwavering commitment to user adoptability of newly released solutions. In 2008, Frank was instrumental in helping Protech launch several new products, including SharePoint for Members, which was developed in part by one of only a handful of Microsoft SharePoint MVP’s. Most recently, his commitment to quality development and implementation of the SCRUM development methodology led to the Certified for Microsoft Dynamics designation for Protech’s core CRM for Members application. |
|  | Hamid Echane, Solution Consultant
Hamid received his Bachelors degree in Management Information Systems, with a minor in Computer Science, at North Dakota State University. He plays an integral role in configuring and implementing Protech Business Solutions, assigning workflows and security roles, as well as providing end-user training. Prior to joining Protech’s team, Hamid worked in the IT Department for Bobcat Corporation and as a Technical Lead for the Microsoft CRM support team. |
|  | Justin Rossello, Sales Engineer
Since joining Protech’s team, Justin has worked closely with several departments within Protech to carefully analyze our clients’ business practices and determine how Protech Business Solutions can be configured and manipulated to deliver the greatest value to our customers. As a member of the Sales and Marketing team, Justin plays a critical role in demonstrating and presenting Protech Business Solutions to their fullest capabilities and identifying areas that may require further development. Throughout the years, he has been an evangelist for new ideas and product enhancements, and a champion in evaluating new tools that may integrate with Protech Business Solutions to most effectively meet our clients’ needs. |
|  | Kevin Bruffey, Vice President, Customer Service
Kevin joined Protech in June of 1991 as a technical support resource servicing customer’s networking, desktop and server software & hardware needs. In 2005, Kevin created the customer service department (CustomerCare) to manage delivery of software licensing & product sales, hardware, technical & application support and professional services to Protech’s customers. The CustomerCare initiative has proven helpful in improving both customer satisfaction and customer retention. |
|  | Mary Ann Parks, Manager of Consulting Services
Over the past seventeen years since joining Protech, Mary Ann has participated in more than one hundred association software implementations, with roles ranging from Lead Project Manager to Lead Accounting Implementation Manager, to Lead Trainer. She participates in various departments within Protech: Operations, Sales, and Development. Mary Ann is an accountant by trade and has prior experience as the Controller for an educational association and as a staff accountant for a local CPA firm. She has earned several Microsoft Certifications including Customer Relationship Management and Great Plains Financials.
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|  | Maura Walcher, Senior Project Lead
Since joining Protech in 1991, Maura Bruffey-Walcher has participated in over 100 software implementations with roles ranging from Lead Project Manager to Lead Trainer. Over the years, Maura has worked within Protech’s various departments including operations, sales and quality assurance. Since 2009, Maura’s focus has solely been on managing all CRM upgrades and she will continue to manage customer’s moving to the newly released CRM 2011 version. Utilizing her understanding of Protech’s software solutions, experience with implementing CRM systems, leading our quality assurance team and working closely with our customers, Maura is able to guide customers through the upgrade process by providing a clear path to the next version. |
|  | Rob Roberts, Vice President, Customer Sales
Since joining Protech more than 20 years ago, Rob has been part of most departments, including, Sales and Marketing, New Implementation Team, and Project Management. He has concentrated his efforts over the last ten years on New Sales and creating lasting partnerships with our customers in North America. Currently as Vice President of Customer Sales, Rob works closely with our clients on bringing enhanced value to their members thru the use of the lasted versions of our software, including CRM 2011, CRM for Members 2011 and Project Diamond, delivering many of the most advanced applications in the AMS market place today. |
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