Did you know that there are over one million Microsoft Dynamics® CRM users in the world? That’s a big number…and it means big opportunities for you! This session will help you understand what others are doing with CRM and how you can maximize your ROI by leveraging the work that others have done to customize and tailor their solutions.  We’ll tap into using tools like Microsoft CustomerSource and PinPoint to find and evaluate tools being developed by others, Accelerators and other freeware that can extend your solution and blogs and communities that will connect you with other CRM users.