You’ve heard about workflows and how they can help you work more efficiently.  But do you really understand how to put them to work for you? This session will take a deep dive into understanding workflows and how they can truly automate your processes.  We’ll cover how activities trigger workflows (and vice versa), using workflow with queues for resource allocation, and managing cases.  You’ll also see some real-life examples of workflows being used by other customers – learn how they were developed and how they’re impacting system users.