| 29 | None | 10:15am - 11:00am | Salon E | Mary Ann Parks, Manager of Consulting Services for Protech will deliver an in depth session based on her experiences on the road in your offices this year. The topics deal with challenges in some of these important areas: Overcoming Issues in Business Processes, Understanding Data Accurately, Developing a Trust of CRM and CRM for Members. Please join Mary Ann for this informative session and receive some valuable “quick” skill set documents to take with you. | 19 | Mary Ann Parks, Manager of Consulting Services |
| 30 | None | 10:15am - 11:00am | Salon D | This session will introduce you to some of the new capabilities in Microsoft Dynamics CRM 2011! See demonstrations of the enhanced native Microsoft Outlook and Microsoft Office user experience, real-time charting and dashboards, role-based forms and views, performance and process management, and enhanced customization tools. This session is the foundation which will allow you to explore this exciting new release! | 18 | Justin Rossello, Sales Engineer |
| 31 | None | 10:15am - 11:00am | London | Attend this session to learn about how Protech's new and exciting Diamond Web Applications are being delivered to our customers. Very important planning details will be shared, delivery timetables discussed and expectations will be set. These member facing applications, including, Member Login, Security, Profile, Meeting Registration, Directories and many more are the cornerstone for allowing you to provide superior membership services to your members, conveniently and intuitively. | 51 | Rob Roberts, Vice President, Customer Sales |
| 32 | None | 11:15am - 12:00pm | Salon D | So you want to deploy Diamond components yourself? Here’s what’s involved. We walk thru all the different steps for Deploying, Skinning, and Configuring Web Parts in a Web Part capable CMS with some discussion on what is under the covers. | 23 | Frank Bruffey, III, Chief Technology Officer |
| 33 | None | 11:15am - 12:00pm | Salon E | Own less and do more with Protech's Cloud Services. In this session you'll learn about Protech's commitment to Cloud services and how advancing technologies from both Microsoft and Protech, along with 3rd party software integrators have no boundaries. Protech is making it easy for our customers to leverage an enterprise platform that delivers superior performance at less cost and that is always available to your members and staff. | 34 | Kevin Bruffey, Vice President, Customer Service |
| 34 | None | 11:15am - 12:00pm | London | You must not miss this opportunity to see the biggest news of Fusion 2011 – the Diamond Member Experience in action. See Protech’s completely redesigned approach to web functionality through the eyes of your members, including - for the first time – a walk-through of Diamond web parts embedded in a live association website. This live demo is also your first chance to see Diamond’s fresh solutions to many aspects of core online functionality that were only hinted at in the webinar series many of you attended early this year. Now, only one year after we announced it as a concept at Fusion 2010, the Diamond Member Experience is the intuitive, streamlined, interactive, and configurable reality that you can offer your members tomorrow. | 52 | Beth Lilienstein, Senior Solution Consultant |
| 35 | None | 2:45pm - 3:45pm | Salon E | Come see how v4 offers new ways to improve efficiency, automate processes and manage data. With v4, these improved tools and functionality can be used right out of the box. This session will cover new features in native CRM including: creating dashboards with exported data using Excel Pivot Tools, improving data integrity and management with the import manager, and automating processes with workflows. v4 CRM4M features covered include automatic transfer payments, enhanced Advanced Find and improved renewal billing history. After this session, you will have the tools to truly leverage the power of v4. | 46 | Audrey Smilgys, Senior Solution Consultant |
| 36 | None | 1:30pm - 2:30pm | Salon D | Microsoft Dynamics CRM 2011 provides a variety of means for users to create, consume and analyze CRM data and processes. In this session we'll show you how this new release offers unprecedented productivity through Outlook. We'll cover new user experience features such as the fluent-UI (ribbon) and role-based forms and how they provide a truly role-tailored experience. | 18 | Justin Rossello, Sales Engineer |
| 37 | None | 1:30pm - 2:30pm | London | So you want to deploy Diamond components yourself? Here’s what’s involved. We walk thru all the different steps for Deploying, Skinning, and Configuring Web Parts in a Web Part capable CMS with some discussion on what is under the covers. | 23 | Frank Bruffey, III, Chief Technology Officer |
| 38 | None | 1:30pm - 2:30pm | Salon E | Attend this session to learn about the architectural changes and technical requirements to upgrade to CRM 2011. This session will provide a detailed view of the CRM 2011 prerequisites, system recommendations and upgrade options. We'll share tips, tricks and best practices on the server and client components, integrations and Internet Facing Deployment. Also, discover why the CRM 2011 upgrade is a great time to move your CRM environment seamlessly to the cloud! | 34 | Brian Sutton, Director of Information Technology |
| 39 | None | 2:45pm - 3:45pm | London | You must not miss this opportunity to see the biggest news of Fusion 2011 – the Diamond Member Experience in action. See Protech’s completely redesigned approach to web functionality through the eyes of your members, including - for the first time – a walk-through of Diamond web parts embedded in a live association website. This live demo is also your first chance to see Diamond’s fresh solutions to many aspects of core online functionality that were only hinted at in the webinar series many of you attended early this year. Now, only one year after we announced it as a concept at Fusion 2010, the Diamond Member Experience is the intuitive, streamlined, interactive, and configurable reality that you can offer your members tomorrow. | 52 | Beth Lilienstein, Senior Solution Consultant |
| 40 | None | 2:45pm - 3:45pm | Salon D | Attend this session to learn about the steps involved in upgrading from CRM4M 4.2 to CRM4M 2011 and to determine when this step would be right for your organization. Learn about the major benefits that come with CRM4M 2011 and the impact this new version can have on your daily processes and your ability to meet and exceed your members' expectations. | 53 | Maura Walcher, Senior Project Lead |